Frequently Asked Questions about Lymora – Shipping, Returns & Products
Frequently Asked Questions (FAQs)
How does ordering work in your shop?
You place the desired product in your shopping cart, proceed to checkout, and enter your delivery address. You can then choose between various payment methods.
How long does shipping take?
Our products are usually delivered within 7-12 business days. Should there be any delays, you will be notified in a timely manner.
Is shipping really free?
Yes! We offer free shipping for all products within Germany and some parts of the EU – with no minimum order value.
How can I return my product?
You have a 30-day right of return. Contact our support team and you'll receive all the information you need regarding returns.
Which payment methods are accepted?
You can pay with PayPal, Klarna, credit card, Sofortüberweisung or Apple Pay – quickly and securely.
Is there a guarantee on the products?
Yes, we offer a voluntary 12-month warranty on many of our products. Details can be found in the respective product description.
How can I contact support?
You can reach our customer service by email at support@lymora-vip.com or via the contact form on our website.
Where do the products come from?
We work with international and local suppliers. Many products are shipped directly from Germany or the EU.