Frequently Asked Questions about Lymora – Shipping, Returns & Products
Frequently Asked Questions about Lymora (FAQs)
In these frequently asked questions about Lymora FAQ you will find answers to questions about ordering, shipping, returns, payment and our products.
How does ordering work in your shop?
You place the desired product in your shopping cart, proceed to checkout, and enter your delivery address. Afterwards, you can choose between different payment methods.
How long does shipping take?
Our products are usually delivered within 7-12 business days. Should there be any delays, you will be informed in a timely manner.
Is shipping really free?
Yes! We offer free shipping for all products within Germany and in some parts of the EU – with no minimum order value.
How can I return my product?
You have a 30-day return policy. Contact our support team and you will receive all the information regarding returns.
Which payment methods are accepted?
You can pay with PayPal, Klarna, credit card, instant bank transfer or Apple Pay – quickly and securely.
Is there a warranty on the products?
Yes, we offer a voluntary 12-month warranty on many of our items. You can find details in the respective product description.
How can I contact support?
You can reach our customer service by email at support@lymora-vip.com or via the contact form on our website.
Where do the products come from?
We work with international and local suppliers. Many products are shipped directly from Germany or the EU.